Refund policy
Refund Policy
We want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order. By purchasing from our store, you agree to the following terms:
Returns & Refunds
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Due to the size, weight, and custom nature of our products (e-bike kits, batteries, and accessories), we do not accept returns for change of mind.
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Refunds will only be issued in the case of a defective or incorrect item being supplied.
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To be eligible for a refund, you must contact us within 7 days of receiving your item with clear photos and details of the issue.
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Items must be unused, in original condition, and in the original packaging to qualify.
Shipping & Delivery
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Shipping times are clearly stated in each product description. Delayed shipping caused by couriers, customs, or international transit is not a valid reason for a refund.
Exchanges
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We only replace items if they are defective or damaged on arrival. Please contact us if you need an exchange.
Non-Refundable Items
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All batteries and electrical components are non-refundable unless they arrive faulty.
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Sale items and discounted products are final sale and cannot be refunded.
How to Request a Refund
To request a refund or report an issue, please contact us via our Contact Page or direct message with:
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Your order number
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Photos or video evidence of the issue
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A clear description of the problem