Frequently asked questions
The questions we get most about kits, fitment, shipping and the rules. Cannot find yours? Just ask.
Do you ship Australia wide?
Yes. Shipping is free to every state and territory, metro and regional. Orders go out with tracking so you can follow your kit to the door.
How long does delivery take?
It depends on where you live and what is in stock at the time. If you need your kit by a certain date, message us before you order and we will tell you honestly whether we can make it.
Will a conversion kit fit my bike?
Most kits fit standard mountain bikes and sturdy commuter frames. The things that matter are wheel size, rear dropout width, your brake type and room on the frame for the battery. Send us those details or a few photos and we will confirm before you buy.
Can I install the kit myself?
Usually, yes. A rear hub kit is mostly a wheel swap plus mounting the battery, controller and display. If you can change a tyre and use a set of allen keys you are most of the way there. If you would rather not, any local bike shop that works on e-bikes can fit it.
Are high-power kits legal on the road?
No. In Australia an e-bike is treated as a bicycle only when it is pedal assisted, rated up to 250W and cuts power at 25 km/h. Anything stronger is for private land and off-road use. Rules vary a little between states, so check your local road rules.
What does a speed limiter do?
It caps the top speed of your kit so you can keep it at a sensible level, for example a lower setting on shared paths and full power on private land. It is also handy when a newer rider is getting used to the bike.
Do you sell Sur-Ron parts?
Yes. We stock parts and accessories for Sur-Ron bikes, including seats, and we post fitting tutorials on our TikTok so you can see how things go on before you buy.
Is Phantom E-bikes a registered business?
Yes. We are ABN and ACN registered, and more than 1400 riders across Australia have bought from us so far.
How should I look after my battery?
Charge it with the charger that came with your kit, do not leave it charging unattended or overnight, and store it somewhere cool and dry. If a battery is swollen, damaged or smells odd, stop using it and contact us.
How do I get help after I buy?
Message us any time through our contact page or TikTok. Tell us your order details and what is going on, and include a photo or short video if something is not working right.
Not sure which kit suits your bike?
Send us your bike model, wheel size and how you want to ride. We will point you to the right kit before you spend a cent.