Contact us
Questions about a kit, a part or an order? Message us and you will get an answer from someone who actually rides these bikes.
The quickest way to reach us
Send us a message on TikTok. It is where we are most active and where you can also see our builds and tutorials.
Phantom E-bikes is ABN and ACN registered and ships free to every state and territory in Australia.
What to send us
Include these and we can usually answer in one go:
- Your bike brand and model, or a side-on photo
- Wheel size from the tyre sidewall
- Rear dropout width and brake type
- How and where you plan to ride
- For an existing order, your name and order number
Before you message
A few answers that might save you the wait.
Do you ship Australia wide?
Yes. Shipping is free to every state and territory, metro and regional. Orders go out with tracking so you can follow your kit to the door.
Will a conversion kit fit my bike?
Most kits fit standard mountain bikes and sturdy commuter frames. The things that matter are wheel size, rear dropout width, your brake type and room on the frame for the battery. Send us those details or a few photos and we will confirm before you buy.
How do I get help after I buy?
Message us any time through our contact page or TikTok. Tell us your order details and what is going on, and include a photo or short video if something is not working right.